Privacy Policy

PLEASE READ THESE TERMS AND CONDITIONS OF OUR PRIVACY POLICY CAREFULLY. IT EXPLAINS YOUR RIGHTS, WHAT INFORMATION PHELA HAS ACCESS TO, WHOM INFORMATION WILL BE DISCLOSED TO AND HOW WE USE IT. IF YOU ARE UNCERTAIN AS TO THE MEANING OF ANY OF THE PROVISIONS OF THESE TERMS, PLEASE ENSURE THAT YOU DISCONTINUE USE OF ANY SERVICES OFFERED BY PHELA UNTIL SUCH TIME THAT YOU ARE ABLE TO CONFIRM YOUR AGREEMENT HERETO.

WHAT PHELA DOES

Phela offers various health and wellness related services, which I will have the benefit of as a Phela member.

When I register as a Phela member, I voluntarily give my consent for Phela to collect, store, use and process my personal information, and this document explains the manner in which Phela will be dealing with, and treating my personal information.

In having read this document, I give my consent to Phela.

CONSENT AS PHELA MEMBER

Membership consent

As a Phela Member, a profile will be registered to my name, where all the personal information Phela collects about me will be captured.
My personal information is usually of a private nature and includes information that relates to my race, gender, sex, pregnancy, marital status, nationality, ethnic or social origin, colour, sexual orientation, age, physical and mental health, wellbeing, disability, religion, conscience, beliefs, culture, language, education, medical, financial, criminal or employment history, email address, physical address, contact particulars and any information expressly relating to me.

By being a Phela member, I unequivocally consent to my personal information being used by Phela, as set out herein.

I will only have one account with Phela as a member which account will be created for me on the Phela website and which will contain certain of my personal information. I confirm that the use of more than one account is not allowed and will be seen as a fraudulent act.

How do I give my consent?

I understand, acknowledge and agree that my consent is given to Phela, which consent does not have to be in writing, and includes the following:

– my signature of a member’s registration form in writing; or

– access and/or use of the Phela website to view my profile; or

– access and/or use of the Phela digital newsletter or the Phela

App; or

– contacting a Phela call centre; or

– volunteering my personal information to a Phela representative

at a wellness day or during counselling; or

– making use of Phela’s legal and financial services/counselling

services/health screening services; or

– completing a questionnaire found on Phela’s site or app, or

provided to me by Phela or linked to Phela in any manner; or

– not raising my express decline of consent, is construed as me

having no objection to consent.

By using the site, registering or applying for Phela membership or any product of services that we render, or contacting Phela electronically or telephonically, you provide us with your express permission to share your personal information whether it is in the ordinary course of business, whether it is for administrative purposes or to allow us to render services and provide the product offerings that we do.
I agree that I will immediately inform Phela if I choose to withdraw my consent and understand that as a Phela member.

What is my personal information being used for?

Phela respects your privacy and this document explains how we treat your personal information.

Phela wants to protect your personal information and will not use it for any other purpose than that which is set out herein.

For Phela to capture my personal information and process and ascertain my health status.

– For Phela to create reports which I will have access to and which will be used to assess my health requirements and fields or areas that need attention for my wellbeing.

– Analysing my personal information to improve my wellbeing.

– Conducting market research and performing an analysis on the personal information.

Conducting academic research.

– Statistical reports and purposes.

– Administrative purposes and to process your instructions of requests.

– To send you promotional material or details which we think may be of interest to you.

Who will have access to my information?

As Phela are focussed on the protection of your personal information, we will take any and all reasonable steps to ensure that it is not disclosed outside the purposes of use as set out herein.
To allow Phela to provide the services, Phela may have to share the information with third party suppliers, and your consent extends to us disclosing this to third parties.
We however do not control the actions of the third parties and if you do receive any correspondence or offerings from these third parties, Phela will not be bound to any undertakings or representations made by these parties
You are urged to please consider the privacy policies of any third party Phela deals with and should you have objections to the use of your personal information by these parties you are to withdraw your consent and inform us expressly.

Is my personal information updated and correct?

As a Phela member, any and all of the information provided will be truthful, current and accurate and when any changes occur I agree to update it and ensure that Phela has the most updated version thereof.

I will, whenever using Phela’s services or accessing the website, do as myself with my own identity and personal information and I shall not use it as an opportunity to gather information about others as it is not allowed.

The health report generated by Phela with my personal information, is only as accurate as the truthfulness and completeness of the personal information I provided and I acknowledge that Phela requires me to complete as many fields as required to allow Phela to provide a proper health assessment report.

HEALTH REPORT

Phela, in collecting my personal information and using it, will generate reports regarding my health.

Phela will provide such report to me, or make same available electronically upon my request.
The report can be used by me to guide me to better health, but does not replace healthcare.

UNDERTAKINGS

Phela undertakes to protect my personal information from unauthorised disclosure and not to disclose it to my employer unless it has been de-identified.

Phela agrees to de-identify my personal information to the extent that it is used for marketing or research purposes or statistics, which means that there will be no link to my identity insofar as the personal information is concerned.
Phela does not have control over the websites of third parties and to the extent that Phela provides undertakings herein, it does not extend to third parties or their websites or services rendered.
Phela undertakes to assist me in answering to the extent possible, and to the best of their ability, any reasonable questions I may have regarding the use of the Phela site or the collection and use of my personal information, or the report generated regarding my health.

INDEMNITY

I agree to indemnify Phela from any damage or loss that may arise, directly or indirectly, as a result of:

– my use of the Phela site which I subscribe to, access or use voluntarily;

– the disclosure of my personal information to third parties;

– the purchase of any products or services provided or advertised on websites linked to Phela.

Even though Phela’s site may provide links to other sites or entities, I agree to indemnify Phela and will not hold Phela responsible for its contents as Phela is not in control thereof nor can Phela guarantee the functionality of those sites or verify the information contained therein.
Phela is indemnified and will not be held liable for inaccuracies on the Phela site, nor will Phela be bound to the terms and conditions of other sites linked to the Phela site, nor does a link to a third party website confirm that Phela endorses such a website or product.
I acknowledge that Phela cannot guarantee:

– the content or material on the Phela site;

– that the Phela site will be operational at all times as interruptions outside

Phela’s control might occur;

– that links to third party websites will be operational at all times;

– the correctness or veracity of information contained on other sites

linked to the Phela site.

Isle of Houghton, Old Trafford Building 4, Ground Floor, Cnr Boundary & Carse O’Gowrie Roads, Houghton, JHB
Reg No: 2013/130543/07 | 0800 2BWELL | 0800 229355 | info@phelawellness.co.za| www.phelawellness.co.za